Discretion, handled.
Every order at PlayWell is treated with care — not just in what we ship, but how we ship it. From checkout to delivery, discretion is the default.
Packaging
All orders ship in unbranded, plain packaging. There are no logos, product names, or identifying details on the outside of the box.
If someone sees the package, it looks like exactly what it is: a shipment, nothing more.
Shipping Labels
Shipping labels use neutral sender information and do not reference product categories or contents.
Carrier documentation remains intentionally minimal.
Billing Descriptors
Charges on your bank or credit card statement use a discreet billing descriptor, like: PlayWell or PlayWell Products. Product details and categories never appear.
Privacy Commitment
We collect only the information required to process your order and provide support. Customer data is never sold or shared, except through approved third-party partners to enhance your experience on the site or your orders..
Privacy isn’t an add-on here — it’s built into every step.